Refund Policy

Effective date: September 6, 2026 · Last updated: 2026-09-06

2.1 Try before you buy

BrokerBridge includes a free trial — up to 14 days or 50 imported transactions, whichever comes first — so you can confirm it works with your brokers, your files and your Mac before you pay. We strongly encourage you to complete your evaluation during the trial.

2.2 All sales are final

Because the App is a digital product delivered instantly and a free trial is provided, all purchases are final and non-refundable once a license key has been issued, except as described in Section 2.3 or where a refund is required by applicable law.

2.3 If something goes wrong

We stand behind the App. If you hit a technical problem that prevents the App from working and we are unable to resolve it for you, contact support@ybmlabs.ca within 14 days of your purchase with a description of the issue (and your Gumroad order/receipt), and we will work with you in good faith to fix it or, at our discretion, provide a refund.

2.4 Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the Ontario Consumer Protection Act, 2002 or other applicable law. Where such law grants you a refund or remedy that cannot be excluded, this policy does not override it.

2.5 How purchases and refunds are processed

Purchases are handled by Gumroad, our reseller/merchant of record. Any approved refund is processed back to your original payment method through Gumroad and may be subject to Gumroad’s own policies and processing times. To request a refund or support, email support@ybmlabs.ca.

2.6 Chargebacks

If you have a problem, please contact us first — we can almost always help faster than a dispute. Initiating a chargeback without contacting us may result in the associated license being deactivated.